Shopping Terms


Shipping:

Shipping

At Adult Diapers and Chux, orders are dispatched as quickly, usually within 24 to 48 hours of receiving your request. Urgent overnight orders that must go out the same day have to be placed before 2:30pm EST. 

However, certain conditions can affect shipping. These include:

Unforeseeable circumstances: If such a thing happens and your shipping is delayed, we shall contact you with details of the next possible delivery date. 

Unavailability: All orders are subject to availability. If an item you ordered is unavailable then its dispatch is likely to face delay. You shall be duly informed of this and conveyed the next possible date of shipment. 

Next Day/Second Day Shipping 

Express delivery charges are always based on an estimate. In case the actual shipping cost is more than the estimated, your approval shall be sought on the extra charges. Next Day/Second Day shipping does not apply to bulky items. 

Easy Returns Policy

Our returns policy is straightforward and customer-friendly. We want our customers to always be satisfied with our service so all our efforts are directed at this. So you can:

  • Go to My Account page and submit Return Request
  • Or contact Customer Service at 844-490-2625/203-616-2850
  • Or send email at returns@hpfy.com

Returns Procedure

  • Obtain a Return Authorization Number (RA#) from our Customer Service before sending the item back. Without RA#, there will be no refund. Instead, the returned item will be treated as “In-Store Credit” for future purchase. 
  • Return shipping charges is payable by you unless the item you received was defective, damaged, not what you had ordered or there was a shipping error on our end.
  • A standard restocking fee of 15% will be applied on return orders. 

Returns Policy

Item must be returned within 30 days of delivery.

Returned item received within 31 and 90 days of delivery shall be given “In-Store Credit”.

No returns, with or without RA, will be honored after 90 days of order fulfillment.

The returned item should arrive in its original packaging (with all parts and accessories).

It should be unused and in re-saleable condition. 

Before a refund, the returned item/order has to be reviewed. Once approved then refund procedure will start which could take around 3-4 weeks. The refund will then be transferred to your credit card or the original mode of payment.

For RA#

  1. Go to My Account and then Order History.
  2. Click on Return Order and fill up the form.
  3. RA# will be mailed to you in 2-3 business days.
  4. Write this number on the item to be returned. 

In case you do not have an email ID, we shall use other means to issue the RA#. Also provide us with your Return Tracking Number for speedy process. 

Non-Returnable

Owing to health and safety reasons, we have to disallow return of certain products. There are several items which fall under the “non-returnable” category. These include:

  • All hygienic items.
  • Opened personal care items.
  • Anything opened, used or tried-on.
  • Feminine hygiene.
  • Opened incontinence items.

Items in our store with the following symbols are also classified as non-returnable:

We remain true to our commitment regarding our returns policy yet we reserve the right to take the final decision. This will be done keeping in mind factors like errors, discontinuation of products, changing market conditions, as well as misconceptions in displayed images. For example, the image of a product may be displayed with an add-on but the actual product will not include that.

Customer Service 

We are committed to our customers and also stand by the quality of our products. Our customer service team is trained to provide you with the quality we have promised. We are always available to answer your queries or help resolve any issues with your order. You can call us toll free at 844-490-2625 or email us at Customer Care.

Privacy

We value the trust put in us by our customers and live true to your expectations. We understand your need for privacy and security and assure your personal details are secure with us. We treat it as highly confidential and private. All data is encrypted and with restricted access. 

Security

We assure our customers that all cash transactions are safe and private. This is a Verisign-secured website and security card payments are accepted and treated with discretion on our site. A proof of this is the “closed lock” icon at the bottom of your web browser.

Usage Terms

We are bound by legal requirements to request you to understand our terms and conditions. We believe that by accessing, browsing and using this site, you acknowledge that you have read and understood our terms of usage and agree to follow them.

This site is the sole property of Adult Diapers and Chux, its subsidiaries and affiliates or their respective owners. All information on this site, including but not limited to all images, graphics, writings, and other materials that appear within is also their sole property. This site and its contents are provided on an "As Is" basis by Adult Diapers and Chux. Prices and availability are subject to change without notice.

Liability Disclaimer

At no time shall Adult Diapers and Chux be held liable for special, indirect, exemplary, consequential damages, or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site. Adult Diapers and Chux will regularly update the contents of this site as well as the products or services described. Typographical or photographic errors are not the responsibility of Adult Diapers and Chux.

Health and Medical Disclaimer

The data provided in our store is merely for information and should not be treated as medical advice. We do not make claims of authenticity for any statistics provided by third parties. No attempt should be made to treat any health problem with the information on Adult Diapers and Chux. For any health or medical concerns, appropriate medical advice should be sought. 

Trademarks

Adult Diapers and Chux makes no claim of ownership on the trademarks of any manufacturer whose products and/or information are presented by Adult Diapers and Chux, or for any publisher, publication or advertiser mentioned on Adult Diapers and Chux.